Letters of Credit Specialist II

Letter of Credit Operations Specialist II The Letter of Credit Operations Specialist II is responsible for supporting all functional activities in the creation, maintenance, review, examination, and payment of Letters of Credit; and any related documents presented under these instruments.
This role will support is in association with the domestic and international commercial lending product offerings within all designated commercial, retail, and wealth business lines.
Please Note: This is an onsite position Position Competencies Successful incumbents possess proven ability to work independently, drive for results, effective, team player, interpersonal savvy, political savvy, conflict resolution, customer focus, effectively deal with ambiguity, decision quality, effective time management and organization skills, and comfort around higher management.
Position Responsibilities: Execute and drive operational excellence - Perform services activities to achieve established operation, executive and client target metrics that include: Issue, advise, amend, and pay Letters of Credit.
Examine more complex Import and Export documents presented for payment in accordance with global/standard banking rules of practice and law to determine payment or refusal.
Support all activities relative to Letter of Credit fees: setup, processing, reconcilement, and research to ensure compliance with accounting and financial policies Monitor, assign and distribute work and requests received.
Verify and release transactions in accordance with department procedure and within limited approved authority.
Support activities relative to work item statuses, document safekeeping, imaging and up to date and clear status notes.
Support all activities relative to fee processing and reconcilement activities ensuring compliance within accounting and financial policies.
Image incoming documents and create work item in the Letter of Credit system.
Effectively assign and manage the flow of work items in the Letter of Credit system, Engagement Portal, and/or group email box.
Complete work assignments within established service level standards for timeliness and quality.
Enhance the Experience Maintain and continually Improve business partner service and customer experience satisfaction for services delivered.
Answer clearly and concisely all email and phone inquiries within established service levels.
Meet with key clients and customers when assistance is requested.
Risk Management Ensure compliance with all respective regulatory requirements and guidelines.
Ensure all activities are completed according to established policy and procedures.
Ensure adherence to all customer authentication and release of sensitive information policies and procedures in hybrid/remote working environment.
Position Qualifications: Bachelor's Degree, Business Administration, or 5 Years of experience in Financial Services or Commercial Lending or International Finance or Letters of Credit or Commercial Trade Operations Obtain or Maintain Certified Documentary Credit Specialists Certification 3 years of experience with Commercial Lending knowledge including lending documentation 3 years of experience commercial trade or commercial lending systems 3 years of experience with accounting and balancing Comerica Bank Center (CBC) 9:00am - 6:00pm Monday - Friday