Assisted Learning Services Testing Technician

JOB Henry Ford College presents an opportunity for a part-time Assisted Learning Services Testing Technician in the Counseling Office.
The Testing Technician, under the supervision of the VP of Student Services, will be responsible for scheduling Assisted Learning Services (ALS) counselor appointments and tests and administering the test in person or in a virtual environment.
Tests administered will be in compliance with Henry Ford College (HFC) and ALS policies and procedures.
The Testing Technician is responsible for coordinating tests with the HFC Instructional team and maintaining test security and records and other related responsibilities.
Hours: 18.
5 hours weekly.
Hours are flexible, work times may include mornings and early evenings Monday through Friday.
EXAMPLE OF DUTIES Technical Credibility - Familiarity with ADA compliance laws.
Good oral and written communication skills are required to maintain ongoing correspondence with faculty and students to ensure secure and accurate testing procedures.
Must be able to prioritize and manage multiple assignments simultaneously.
Required to think critically, analyze data, establish facts, and draw valid, reliable conclusions.
Basic computer competency skills with a background in Office, Word, Excel, and virtual meeting platforms.
An associate degree and/or demonstrated background in assisting individuals with disabilities in a professional or educational setting.
Proctor experience is a plus.
Customer Service - Ability to independently solve problems and apply critical thinking skills; maintain a calm demeanor when testing issues, crises, or emergency situations arise.
Highly organized and able to multitask.
Customer-service oriented; ability to balance customer service with enforcement of testing security.
Diversity, Equity, and Inclusion - The individual for this position must be sensitive and discrete to the diverse needs of students and comfortable assisting students with physical, sensory, cognitive, and psychological disabilities.
Understands barriers that impact individuals with disabilities.
Interpersonal Skills - Treats students, staff, faculty, and the community with courtesy, sensitivity, and respect.
Considers and responds appropriately to the needs and feelings of different people in different situations.
Communication - Communicates effectively and professionally both verbally and in writing.
Physical Demands: The position requires physical dexterity for operating computers, writing for students, and transporting tests and documents to other campus buildings.
Visual and auditory abilities are required for reading exams, answering telephones, and electronic and face-to-face communication.
Ability to stand, walk and sit to monitor candidates while they are testing.
SUPPLEMENTAL INFORMATION While we have attempted to capture the core functional responsibilities in the role, this position description is not meant to be all-inclusive.
Therefore, performing additional job-related duties not listed above may be required as assigned.