Enrollment Services Coordinator

JOB Henry Ford College presents an opportunity for an Enrollment Services Coordinator.
The Enrollment Services Coordinator serves as a campus leader in assisting students, potential students, and parents with the most difficult questions and other inquiries related to enrollment services processes, including Admissions, Registration, Records, Financial Aid, and Student Accounting.
This position is accountable for educating and empowering students to utilize the available student self­ service functionality.
The Coordinator serves as a model for relationship-based customer service experience and builds a culture that supports student success.
They will oversee cross-trained staff providing front-line daily services in a One-Stop integrated student service environment.
Additionally, the Coordinator will provide customer service directly to students and families promptly and courteously through a variety of communication channels.
They will work collaboratively with other campus departments and staff to provide a high-quality customer experience, and continuously improve customer service and training amongst staff.
Multiple staff share this title, each with a specialty function/role of staff development and training, technology and continuous process improvement, or research, reporting, and marketing/communication.
Each role supports others in the absence of the companion staff roles, and it is expected that a staff member in this role can function in all of the specialty areas.
EXAMPLE OF DUTIES • Bachelor's Degree from an accredited institution.
• Five years of direct customer or student service experience in higher education.
Financial Aid, Enrollment Services, Registration, Records, or Student Accounts are considered first.
• Minimum five years of supervision experience, leading teams in a union environment and progressively more responsible or expansive work experience.
• Experience training staff, ideally in a cross-functional environment.
• Demonstrated successful record of creating a culture of ongoing performance improvement and goal setting and attainment.
Previous accomplishment in leading, mentoring and inspiring student service staff to achieve goals and foster an attitude of staff responsiveness.
• Experience interpreting and explaining office policies and procedures.
• Systems and technology-focused with experience working with an integrated administrative computer software system is required (Ellucian Colleague is a plus).
The most successful candidate will have a career that reflects the following competencies.
Additionally, essential duties include but are not limited to: College-Wide Competencies: Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• An elevated level of interpersonal skills including conflict resolution.
Communication -Ability to carry out verbal and written directions and to effectively communicate to HFC stakeholders.
Understanding and adherence to HFC policies and procedures.
• Strong communications skills (active listening, speaking, and writing)• Ability to communicate effectively, both orally and in writing.
Strong listening, speaking, and writing skills.
• Demonstrated ability to serve as the lead communicator of policy and process with effective and timely communication to staff, students, their families, and the campus community.
• The highest level of personal and professional integrity others; is trustworthy.
Continual Learning - Assesses and recognizes own strengths and weaknesses; pursues self­ development.
Public Service Motivation - Shows a commitment to serve the public.
Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.
Leveraging Diversity - Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
SUPPLEMENTAL INFORMATION While we have attempted to capture the core functional responsibilities in the role, this position description is not meant to be all inclusive.
Therefore, performing additional job- related duties not listed above may be required as assigned.