IT Technician II

As our IT Support Specialist, you will be the “Go-To” team for special projects and escalations.
Each day, you will provide resolution to escalated support requests from a variety of sources and deliver support services, including installation, configuration, troubleshooting, and other assistance.
To thrive in this role, you must have experience in various aspects of networking, desktop support, Windows 10/11/MAC , and the ability to re-image a workstation.
Additionally, you must possess strong attention to detail and communication skills.
Essential Common Functions: Provide hardware and software support to internal users on a variety of issues.
Provide support to fellow team members on escalated issues.
Respond to and resolve telephone, email, and other requests for software and technical support.
Document, track, and monitor problems to ensure a timely resolution.
Configure, install, and update desktops, laptops, peripherals, networks, and related software.
Ensure inventory that has arrived, is processed within designated time windows.
Track inventory stock levels.
Reconcile inventory data issues.
Troubleshoot problems with computer systems, including troubleshooting hardware and software, network and peripheral equipment problems; makes repairs and corrections where required.
Other duties as assigned.
Qualifications: Bachelor's degree preferred 7+ years of prior technical support experience.
Strong desktop support skills, including Windows 10 and MAC.
Ability to work with a variety of computer desktop and notebook hardware, including printers, flat panel monitors, cabling and connectors for networking and peripherals.
Proficiency with Microsoft Office, remote desktop support technology (such as Teams), and support desk/bug tracking software.
Basic Windows administration experience preferred (e.
g.
modifying file/folder permissions, Active Directory accounts, Exchange distribution lists, etc.
).
Proficiency in managing hardware assets.
Technical certifications a plus, but not required.
Ability to read and understand technical manuals and procedural documentation.
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in an environment without direct supervision.
Strong analytical and problem-solving abilities, with keen attention to detail.
For this US-based position, the base pay range is $46,971.
35 - $74,607.
00 per year .
Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Learn more about Benefits at R1 Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions.
Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world.
We also offer a culture of excellence that drives customer success and improves patient care.
We believe in giving back to the community and offer a competitive benefits package including: Comprehensive Medical, Dental, Vision & RX Coverage Paid Time Off, Volunteer Time & Holidays 401K with Company Match Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability Tuition Reimbursement Parental Leave R1 RCM Inc.
(“the Company”) is dedicated to the fundamentals of equal employment opportunity.
The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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